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A Canadian traveller was surprise when he was hit with a sky-high $1,200 (£750) bill after using on-board wifi on a Singapore Airlines flight.
Toronto businessman Jeremy Gutsche said he was shocked when he saw the charges and accused the airline of ripping off passengers who connect their devices to do work or just pass the time on a long-haul journey
He said he racked up $1,200 in charges with just 155 page views, mostly to his email, and a file upload
He wasn't streaming movies or video chatting with friends, but racked up the entire cost with just 155 page views, mostly reading his email Gutsche said.
I actually even emailed them a warning that my upload was taking a while. That email probably cost me $10.
I got pricing model listed in terms of and i was aware of the cost my work went on well before the time.
It doesnt mean that if one agrees for price and terms are ethical one Gutsche said.
"And if I could burn $1,200 on 155 pages (and likely an update or two running in the background), an aggressive surfer or game player could far surpass that.
Compare that with $14 for 24 hours on American Airlines, United, Air Canada, Delta, US Airways and Virgin. And on Jet Blue, Wi-Fi is free." Gutsche said.
In return to this comment wasn't immediately replyed.
However in article Wall Street Journal On behalf of the Gutsche it was in touch with the Switzerland-based internet provider for the flight but airlines says that Gutsche is on the hook for the full amount.
Gutsche disagree and says :
If we can land a probe on an asteroid, and if every other airline can manage to serve internet at a flat rate (or free), then it shouldn't be so wildly complicated for Singapore Airlines that they need to bill some people $1,200.
(AW: Arun Kumar)